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Frequently Asked Questions
Find quick answers to the most common questions
Getting Started
How do I start the verification process?
Click "Get Verified" on our homepage, create your account, pay the verification fee, and follow the step-by-step guide to upload your documents.
What documents do I need?
You'll need a government-issued ID, proof of employment, educational certificates, and other documents depending on which verification categories you choose.
How long does verification take?
Standard verification takes 5-7 business days. Express processing (additional $149) completes in 24-48 hours.
Verification Process
What happens if I fail a verification step?
We work with you to resolve issues. You can resubmit documents or provide additional information. Our goal is to help you get verified successfully.
Can I choose which verifications to complete?
Yes! You can start with basic verification (3 categories) and upgrade to complete verification (all 8 categories) later.
Is my personal information secure?
Absolutely. We use bank-grade encryption, are GDPR compliant, and never share your information without explicit consent.
Pricing & Payments
Why does verification cost money?
Our ... comprehensive process involves professional background checks, manual review, and premium database access to ensure accuracy and quality.
Is there a refund policy?
Due to the nature of verification services (background checks, credit reports, etc.), all payments are non-refundable once verification begins. We invest real costs in verifying your information.
Are there any recurring fees?
No! Verification is a one-time payment with 2-year access to verified matching.
Using the Platform
How does the matching algorithm work?
Our algorithm uses your verified data to match compatible partners based on lifestyle, values, background, and preferences.
Can I control who sees my information?
Yes! You have granular privacy controls to decide what information is visible to different audience types.
How do I connect with matches?
You can request connections through our matchmaker service, which facilitates introductions between verified members.
Quick Links
Common pages our users visit
Still Need Help?
Our support team is here to help you succeed with verified dating